Refund, Resend and Return Policy

Please read the following policies carefully.

a. Please provide photos or videos of the damaged item to prove the damage. If the photo cannot show the damage, please upload the video.

b. Screenshot of the email or dispute received, including name, date and content. In other words, a customer has sent a claim (via PayPal or other dispute resolution platform, by email, etc.).

Except in cases of significant interpretation, our supplier will issue a refund, resend, or accept a return in the following cases:

1. Delayed Orders

Orders are untracked, in transit, pending, or expired 60 days after they leave our supplier's warehouse.

The following countries and delivery methods may vary:

a. For orders shipped to the United States, the timeframe will be 45 days after the orders leave the warehouse.

b. For Brazil, this period is 110 days from the date the order is shipped from the warehouse, due to the strict customs clearance procedures in Brazil.

c. For liquid deliveries, our supplier will process the dispute regarding delayed orders after 100 days from the date the order is shipped from the warehouse.

d. For some special shipping methods, disputes cannot be processed. (See important interpretation below)

Notes:

Sometimes the order arrives at the buyer's nearest post office and remains pending due to incomplete address, unclaimed package, missing tracking number, etc. It will be much more convenient for customers to contact their local post office or go there directly for delivery.

Due to factors related to national context, phone numbers, and religious beliefs in Israel, packages are generally dropped off at automated pickup points, which can lead to significant delays. Therefore, it is more convenient for customers to contact their local post office or go there directly.

Sometimes the local tracking shows delivery in progress, but the customer claims not to have received their package. In this case, our supplier will make every effort to verify the situation, which may take some time (1 to 2 months), but cannot guarantee a positive outcome.

2. Unreceived Orders

Our supplier will not issue any refund or resend if the tracking information shows that the order has been delivered.

a. If customers do not receive the package, a non-delivery certificate issued by the local post office and bearing an official seal is required.

b. Tracking alert. Tracking information displays an alert; reasons are listed below:

1) Incorrect/insufficient address.

2) This number does not exist.

3) Unknown recipient.

4) Refused.

5) Not picked up in time.

6) No safe delivery location.

7) Customs not cleared.

8) Other.

Notes:

The local distributor will make 1 to 3 deliveries depending on the circumstances. If the package is unclaimed after this period, it will be deposited at the local post office for storage for 3 to 7 days. Customers will then need to pick it up themselves. Otherwise, the product will be returned to the sender, the logistics company. Our supplier disclaims all responsibility for product loss during return.

3. Damaged Products

Our supplier offers a full refund or replacement if the received packages are severely damaged.

They offer a partial refund or replacement if packages arrive partially damaged (excluding damaged wires, slight creases, small scratches, etc.).

Notes:

a. For fragile products, a refund is highly recommended.

b. Due to the international delivery distance, our supplier cannot offer any refunds or other after-sales service for damaged packages.

c. For common electronic products, customers must file a claim or open a dispute with us within 30 days of package delivery.

4. Incorrect or Missing Products

Our supplier employs a rigorous quality control process before shipping products. They will handle incorrect or missing products as follows:

a. For non-compliant products, they offer a full refund or replacement.

b. For products with a color or size defect that does not affect their function, they offer a refund or reshipment upon presentation of a screenshot of the customer's claim including their name, content, and date.

c. For missing parts whose absence does not affect the product's function, they may issue a partial refund or resend the missing part; for missing parts whose absence affects the product's function, our supplier will only resend the product.

d. For accessories, they will resend them to you.

Notes:

In case of a size issue, we would be very grateful if you could measure the product using the appropriate measurement method and provide us with a photo of the measurement. Our dispute management team will then process your request promptly.

5. Order Cancellation

In case of order cancellation, our supplier offers a full refund before products are processed by the warehouses.

After payment, POD orders cannot be canceled as they are customized.

Important Interpretation

1. Dispute and Information

A dispute cannot be resolved if the tracking information provided by a third party cannot be found.

2. Force Majeure

Our supplier disclaims all responsibility for damaged products or delayed delivery due to force majeure, including: epidemic, international situation, strike, war, earthquake, flood, virus, storm, heavy snowfall, customs control.

However, we will inform you by email.

3. Shipping Method Limitations

For certain delivery methods, additional fees will be charged for remote addresses.

4. Destination Limitations

Due to international shipping limitations, our supplier will not accept any disputes regarding orders shipped to the following countries:

Brunei, Cambodia, Laos, Vietnam, Andorra, Guernsey, Gibraltar, Greenland, Canary Islands, Iceland, Jersey, Liechtenstein, Monaco, San Marino, Vatican, Bahrain, Kuwait, Afghanistan, Antigua and Barbuda, Anguilla, Albania, Armenia, Angola, Argentina, American Samoa, Aruba, Azerbaijan, Bosnia and Herzegovina, Barbados, Bangladesh, Burkina Faso, Burundi, Benin, Bermuda, Bolivia, Bahamas, Bhutan, Botswana, Belarus, Belize, Democratic Republic of Congo, Central African Republic, Congo, Ivory Coast, Cook Islands, Cameroon, Costa Rica, Cuba, Cape Verde, Djibouti, Dominica, Dominican Republic, Algeria, Ecuador, Eritrea, Ethiopia, Fiji, Falkland Islands, Micronesia, Faroe Islands, Gabon, Grenada, Georgia, French Guiana, Ghana, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Guatemala, Guam, Guinea-Bissau, Guyana, Honduras, Haiti, Iraq, Iran, Jamaica, Jordan, Kenya, Kyrgyzstan, Kiribati, Comoros, Saint Kitts and Nevis, North Korea, Kosovo, Cayman Islands, Kazakhstan, Lebanon, Saint Lucia, Sri Lanka, Liberia, Lesotho, Libya, Morocco, Moldova, Montenegro, Madagascar, Marshall Islands, North Macedonia, Mali, Myanmar, Mongolia, Saipan, Martinique, Mauritania, Montserrat, Mauritius, Maldives, Malawi, Mozambique, Namibia, New Caledonia, Niger, Nigeria, Nicaragua, Nepal, Nauru, Niue, Oman, Panama, Peru, Tahiti, Papua New Guinea, Pakistan, Palau, Paraguay, Qatar, Reunion, Romania, Serbia, Rwanda, Solomon Islands, Seychelles, Sudan, Saint Helena, Sierra Leone, Senegal, Somalia, Suriname, South Sudan, Sao Tome and Principe, El Salvador, Syria, Eswatini, Turks and Caicos Islands, Chad, Togo, Tajikistan, Timor Leste, Turkmenistan, Tunisia, Tonga, Trinidad and Tobago, Tuvalu, Tanzania, Ukraine, Uganda, Uruguay, Uzbekistan, Saint Vincent Island, Venezuela, British Virgin Islands, United States Virgin Islands, Vanuatu, Samoa, Bernel, Curacao, Saint Eustatius, Saint Martin, Nevis, Somaliland, Saint Bafulimi, Yemen, Mayotte, Zambia and Zimbabwe.

5. Return

Product returns are possible only to our supplier's warehouses in China.

However, we advise against returning products there, as international shipping costs are high and delivery time is at least three months. Additionally, most packages risk being lost or damaged during transit.

If you do wish to return products, please return them within 30 days of receipt by carefully following the procedures via the return link we will send you by email.

6. Service Products

Service products are subject to the following interpretation.

a. In case of a dispute related to damaged products or delayed delivery, our supplier reserves the right not to refund the product price.

b. In case of a dispute related to poor quality, our supplier may not accept it as the supplier is not CJ.

c. For service offerings that have not undergone quality control by our supplier, they may not accept disputes.

7. Unacceptable Disputes

Our supplier will not accept any abusive disputes:

a. The buyer is not satisfied.

b. The product description is false.

c. The products emit an unusual odor.

d. The buyer ordered the wrong items or the wrong reference.

e. The delivery address was provided incorrectly.

f. The difference between the products was negotiated beforehand.

g. Tracking information is deleted by logistics companies or local post offices.

h. In some cases, packages are returned/discarded/held due to the recipient's non-compliance with customs clearance procedures according to the foreign trade policies of certain countries.